LC Communications, Inc.

FAQ's (click below)

I live in apartment or condo. Can I get a DIRECTV System?

Start by asking your landlord, property manager or
homeowners' association if you may install a DIRECTV^® System on your rooftop or other building location.
If you're not authorized to mount the dish on the roof or the side of the building, try your patio or balcony. Just make sure you have a clear view of the Southern sky.
Your system installation may require structural modifications that may be limited or restricted by the terms of your lease, rental agreement or covenants, conditions and restrictions (CC&Rs). To avoid delays in your installation, we ask that you obtain written or verbal permission from your landlord, homeowners' association or property manager (or, alternatively, review your lease/rental agreement/HOA CC&Rs to confirm permission is not required) prior to scheduling your installation. To help you in your request, please as us about the installation permission form.
The Federal Communications Commission (FCC) has a rule that generally forbids local governments and homeowners' associations from enforcing unreasonable restrictions regarding the installation of satellite dishes one meter or smaller. For more information, visit the FCC Website.

Will I need to pay for expensive equipment?

No, you can get FREE standard installation of the equipment you need for a standard DIRECTV System in up to four rooms of your home. All we ask is that you subscribe to 12 months of any CHOICE programming package. Just order by calling 1-800-201-0074 or select the Order Now button on the site, fill in the information and a qualified representative will call you back.

Why lease the DIRECTV equipment?

As the technology in our receivers becomes more advanced, leasing allows us to continue to provide the latest equipment to you — at minimal cost. Leasing also permits affordable upgrades and free replacement receivers.

Is the monthly lease fee different for different equipment?

The monthly lease fee is $4.99 per receiver, though we waive this fee on your first receiver. This low monthly fee is the same for standard receivers, DVRs, HD receivers and HD DVRs.

If I move, can I take the receiving equipment with me?

Of course! Call us at 1-800-207-0074 and we will help you with the DIRECTV Movers Connection. All you have to do is bring your receiving equipment to your new residence and leave the dish behind at your old residence.
If you're moving to Alaska or Hawaii, you may need new receiving equipment. If you're moving outside the United States, unfortunately we won't be able to serve you — we are legally prohibited from offering services outside the United States.

Sports blackouts and your ability to receive local channels or broadcast network services may be affected by your new address.

Can I get DIRECTV programming on more than one television set in my house?

Using separate DIRECTV Receivers for each of the TVs in your home gives you the flexibility of watching different programs on different television sets. There is a $4.99/month additional fee for your secondary and each additional receiver.

If I have more than one receiver do I have to pay a full monthly subscription for each receiver?

No. DIRECTV allows you to connect more than one television in a single household to our services. The programming you request for the primary access card in your receiver is copied for all of the access cards in the other receivers and you are authorized to receive this same level of programming on these televisions.

When you receive programming on additional receivers, we verify that all of your receivers are continuously connected to the same land-based phone line. If we find that one of the receivers is not connected to the phone line, we will discontinue service to that receiver and you will need to call us to re-establish that service.

With so many channels, how will I sort through them all?

The DIRECTV receiving equipment not only brings you lots of channels, it helps you manage your options. Your On Screen program guide helps you quickly find what you're looking for. And you can set up favorite channels lists to make surfing even easier.

Also, our channel neighborhoods make it easy to find the type of programming that interests you:

Programming	Channels
Pay Per View Movies and Events	100-199
Entertainment and Arts	200-340
News and Information	350-399
DIRECTV PARA TODOS Channels	400-425
Premium Movies	500-550
Adult	594-599
Premium Sports	600-799
Music	800-851

Dish Network FAQ’s

Is it possible to watch separate programming on two televisions with one DISH Network receiver?

Yes, it is possible with our newest receivers: the DISH 322, the DISH Player-DVR 522, the DISH Player-DVR 625 & the DISH Player-DVR 942. The dual-tuner DISH Player-DVR’s reflects some of DISH Network’s best technology, allowing you to watch programming on two televisions and adding DVR functionality – so you can record, pause and replay live TV. The DISH Player 942 offers DVR and HD capabilities. With its ability to connect two or more TV’s, you can enjoy HD and SD programming in two separate rooms.

Do any of your receivers support picture-in-picture (PIP)?
Our DISH Player - DVR 522, 625, 721, 921 and 942 supports PIP. Simply press the PIP button. If the 522, 625 and 942 do not respond, you’ll need to change them to Single Mode.

In order to use your TV’s PIP you would need to connect one of our receiver’s outputs to your TV’s PIP input, and the other PIP input with your off-air antenna signal, VCR or second receiver.

What is the benefit of HDTV over regular satellite TV?

Greater picture detail with higher resolutions, truer color, clearer reception, a theater-like widescreen picture and multi-channel Dolby Digital surround sound.

What is DVI and how is it better?

DVI (Digital Visual Interface) is a digital video connection between HD receivers and supported HDTVs. This type of connection provides a high-quality image and no quality loss due to the fact that all signals are purely digital. DVI does not include audio.

What additional equipment do I need to receive off-air HDTV programming?

A DISH Network HD receiver and an off-air antenna are needed to receive digital off-air signals if available.

HughesNet FAQ’s

Q: What is HughesNet?

A: HughesNet^® is the high-speed Internet solution that’s available to everyone in the contiguous US with a clear view of the southern sky. HughesNet uses satellite technology, not your phone line, to give you a super-fast, always-on Internet connection. HughesNet gets you online instantly, lets you surf and open pages faster and download files in a fraction of the time it takes on a dial-up modem.

Q: How fast are HughesNet services for your home?

A: HughesNet offers more choices to meet your broadband needs. The Home plan offers download speeds up to 1.0 Mbps, while our fastest plan, ElitePlus, offers download speeds up to 3.0 Mbps.

Q: Is HughesNet compatible with my Mac?

A: Yes, HughesNet® is compatible with Mac OS 10.1 or higher. 10/100 Ethernet connectivity is also required.

Q: Can I use HughesNet to run a small network?

A: Yes, you can connect multiple home computers and laptops to a single HughesNet® Internet connection. Home networking equipment may be required and is not included with your HughesNet system. For network setup, support, and configuration, contact your network hardware manufacturer and/or operating system software developer (HUGHES is not responsible for home network configuration or management).

Please understand that all computers on this network will be sharing a single connection. Simultaneous use of high-bandwidth applications by multiple users may result in degradation of speed and is subject to the HughesNet Fair Access Policy.

Q: Can the HughesNet-certified installer set up my home network?

A: If you’d like, you can inquire if this option is available through your installer when you set your installation appointment. However, home networks are not included or supported by HUGHES technical support. Multiple simultaneous users may degrade service. Uninterrupted service and stated speeds not guaranteed

Q: What is transmission latency?

A: Latency refers to the amount of time it takes a packet of data to travel across a network. With satellite service, that data must travel up to the satellite and back (about 45,000 miles). This round trip adds about a half-second delay to the total time your computer takes to communicate with a Website or host server. Therefore, time-sensitive applications that require fractions-of-a-second user inputs (such as multi-player “twitch” games or real-time equities trading) are not recommended with HughesNet®.

Q: Can I run a VPN over HughesNet?

A: HughesNet® Home Service plan is not compatible with VPNs.You may use a VPN with HughesNet, but you will likely experience reduced speeds as much as 50–75%. You can restore your connection to full speed by simply disabling your VPN client when your session is over.

Note: HughesNet Technical Support does not provide help with configuring or troubleshooting problems associated with VPN clients.

Q. Do you have a money-back guarantee?

Yes, HUGHES offers a 30-Day Satisfaction Guarantee. We want you to be happy with your HughesNet^® service. If you are not completely satisfied, just cancel your service within 30 days of activation, and return your HughesNet modem and radio (transmitter) to receive a refund of $200. Installation charges and other fees are not refundable. The HughesNet modem and radio must be returned to Hughes, in good condition, within 60 days of your service activation in order to receive the equipment refund. Hughes will provide instructions on how to de-install and return your equipment. You are not required to return, and Hughes is not obligated to de-install or pay for the de-installation of the antenna, mount or any cables.

WildBlue FAQ's

See WildBlue FAQ Page [click here]